Frequently Asked Questions
Everything you need to know about your Purple Brand experience.
How do I determine the right size for Purple Brand denim?
Most Purple Brand jeans are designed with a slim-tapered fit and include a touch of stretch. We recommend ordering your true waist size for a tailored look, or sizing up if you prefer a more relaxed fit through the thigh.
What is your domestic shipping policy?
We offer standard and expedited shipping options within the United States. Orders are typically processed within 1-2 business days, and standard delivery usually arrives within 3-7 business days via UPS or FedEx.
How can I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Purple Brand ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How should I care for my distressed denim?
To preserve the unique washes and hand-distressed details, we recommend hand washing in cold water or using a gentle machine cycle inside out. Always hang dry to prevent shrinkage and maintain the fabric's integrity.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.